Refund policy

At Zenvy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within 7 days of delivery under the following conditions:
The item is unused, in original condition, and in original packaging
The item is damaged, defective, or incorrect upon arrival
To request a return, please contact us with your order number and clear pictures of the issue.
 Non-Returnable Items
The following items cannot be returned:
Used or worn items
Items without original packaging
Personal care / hygiene products
Items purchased on sale or discount (unless defective)
 Refunds
Once your return is received and inspected:
You will be notified of approval or rejection
If approved, your refund will be processed within 5–7 business days
Refund Method:
For Cash on Delivery (COD) orders → Refund via bank transfer / JazzCash / EasyPaisa
For online payments → Refund to original payment method
 Exchange Policy
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us within 7 days of delivery.
 Return Shipping
Customers may be responsible for return shipping charges
In case of defective or wrong item, we will cover the shipping cost
 Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your payment provider
If still not received, contact us
 Contact Us
For any questions about returns and refunds, contact us:
📧 Email: saimmustafag081@gmail.com
📱 WhatsApp: 03204367929
Note: By placing an order on our store, you agree to this Return & Refund Policy.